<p>The latest [product] version doesn't support the "Suggested Retail Rates" Pickup type for the UPS-based shipping methods.</p><p>If you used Suggested Retail Rates before, do this to actualize the delivery cost for your customers:</p><ul><li>Go to Administration → Shipping & taxes → Shipping methods.</li><li>Select the shipping method that uses UPS as a carrier.</li><li>Switch to the Configure tab and select a proper Pickup type: use "One Time Pickup", "Letter Center", or "Air Service Center" to calculate the delivery cost according to Retail Rates</li></ul>